Terms and Conditions of Xentara

1. Introduction

Welcome to Xentara. These Terms and Conditions govern the access to and use of our automated Virtual Assistant service for patient support across compatible communication channels.

By subscribing to or using our services, you agree to comply with these Terms and Conditions.

2. Definitions

Xentara: The platform and services offered by our company, including the Virtual Assistant.

Client: The healthcare professional or healthcare facility that subscribes to and uses Xentara’s services.

Virtual Assistant: The automated software that attends to, responds to, and manages patient inquiries.

3. Acceptance of the Terms

The use of our services implies full and unconditional acceptance of these Terms and Conditions. If you do not agree, you must not use our services.

4. Xentara Services

Xentara provides:

• A Virtual Assistant trained for patient support.
  
  

• Automated responses and basic management of inquiries through supported communication channels.

5. Use of the Virtual Assistant

The Virtual Assistant is designed to answer general patient inquiries.

It does not provide medical diagnoses nor prescribe medication. Under no circumstances may it be configured to prescribe, diagnose, or indicate specific medical treatments.

The software includes sections in which the Client can enter and update relevant information (such as business hours, services offered, consultation fees, or other informational data) in order to personalize responses.

The Client is responsible for reviewing and keeping such information up to date.

Xentara may periodically update, enhance, or modify the features of the Virtual Assistant.

6. Acceptable Use Policy

The Client agrees to use the service in an ethical and lawful manner.

The following are prohibited:

• Using the service for spam, fraud, or any unlawful activities.
  
  
  

• Sending offensive, discriminatory, or otherwise illegal content.
  
  
  

• Attempting to manipulate or alter the functioning of the platform.
  
  
  

7. Client Responsibilities

The Client agrees to:

• Keep its contact and billing information up to date.
  
  
  

• Comply with all applicable regulations and policies related to digital communication and automated messaging tools.
  
  
  

• Configure the Virtual Assistant solely to provide general information (such as business hours, fees, location, or services), expressly avoiding any inclusion of medical diagnoses, prescription of medication, or specific treatments.
  
  
  

• Inform its patients about the use of an automated assistant, where appropriate.
  
  
  

8. Privacy and Personal Data Processing

Xentara complies with the Personal Data Protection Law of the Argentine Republic (Law No. 25,326) and, to the extent applicable, other privacy laws in the countries where it operates.

The Client is responsible for ensuring that it has obtained consent from its patients or end users for the processing of their personal data through the Virtual Assistant.

Xentara will act as a data processor with respect to personal data processed on behalf of the Client.

Xentara will only use the data to provide the contracted service, following the Client’s instructions and adopting reasonable security measures to protect the information.

Xentara will not sell or share personal data with third parties, except where required by law or by a valid request from competent authorities.

9. Intellectual Property

All software, content, and documentation of Xentara are the property of Xentara or its licensors.

Copying, modifying, distributing, or creating derivative works is prohibited without express authorization.

10. Limitation of Liability

Xentara shall not be liable for indirect damages, loss of profit, or losses arising from the use or inability to use the service.

The Virtual Assistant is a support tool. The Client is solely responsible for its relationship with its patients.

Xentara does not guarantee continuous availability or error-free operation.

11. Termination

The Client may cancel the service at any time in accordance with the terms of the subscribed plan.

Xentara may suspend or terminate the service in case of breach of these Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Argentine Republic, without prejudice to the fact that Xentara offers services in other countries.

For any dispute, the parties submit to the jurisdiction of the competent courts of the City of Buenos Aires, Argentina.

13. Contact

For questions regarding these Terms and Conditions, please contact us at:
benjamin@chiro-sphere.com